Return Policy

At Cupid lane , we prioritize customer satisfaction and the quality of our innovative ear care products. Our return policy is designed to ensure that customers can shop with confidence, knowing that they have options should they encounter any issues with their purchases.

Customers may return products within 30 days of the purchase date. To be eligible for a return, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. This policy applies to all products.

In the event that a product is defective or damaged upon arrival, customers are encouraged to contact our customer service team within 7 days of receiving the item. We will provide instructions on how to return the product for a full refund or exchange. It is important to note that items returned due to defects must be sent back in their original packaging to facilitate the return process.

Refunds will be processed within 14 business days after the returned item is received and inspected. The refund will be issued to the original payment method used at the time of purchase. Please be aware that shipping costs are non-refundable unless the return is due to an error on our part.

For customers who wish to exchange an item, the return process must be initiated as outlined above. Once the original item is received, a new item can be sent out based on the customer’s request. Customers are responsible for any additional shipping costs associated with exchanges.

We recommend that customers use a trackable shipping service or purchase shipping insurance for items over 300 AED , as we cannot guarantee that we will receive the returned item. This precaution helps ensure that customers can track their returns and provides peace of mind during the return process.

For any questions or concerns regarding our return policy, customers are encouraged to reach out to our customer service team. We are committed to providing clear and comprehensive support to ensure a smooth return experience.